Responsible Gaming
Gaming Should Be Entertainment
At The Pop Group, we believe online pokies should be enjoyed as a form of entertainment only—not as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it with a responsible mindset and within your means.
Always remember: the house has a mathematical edge. Only gamble with money you can afford to lose, and never chase losses or gamble under the influence of alcohol or substances.
Age Verification
Online pokies in New Zealand are only available to players aged 18 years and over. We are committed to preventing underage gambling and verify all players' ages before allowing access to our services.
If you are under 18, please do not attempt to register or play. Underage gambling is illegal and harmful.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Experiencing mood swings, irritability, or anxiety when not gambling
- Using gambling to escape problems, stress, or negative emotions
- Neglecting work, study, family, or other responsibilities due to gambling
- Borrowing money to gamble or pay off gambling debts
- Unsuccessful attempts to cut back or stop gambling
- Experiencing financial difficulties as a result of gambling
- Feeling a constant urge or compulsion to gamble
If you recognise these signs, please reach out to a support service immediately.
Self-Help Tools & Responsible Gaming Features
Most reputable online casinos offer tools to help you maintain control over your gaming. Consider using these features:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you are willing to lose within a specific period
- Reality Checks: Enable reminders during your gaming session to take breaks and reflect on your play
- Time Limits: Restrict how long you can play in a single session
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling platforms
- Account Closure: Permanently close your account if needed
We encourage you to use these tools proactively. If you're struggling to control your gambling, these features can be a first step toward regaining control.
Support Organisations & Helplines
If you or someone you know is struggling with problem gambling, help is available. Here are trusted organisations that provide free, confidential support:
New Zealand
- Gambling Helpline (NZ): 0800 352 352 (Free, confidential, 24/7) — www.gamblinghelpline.org.nz
- Problem Gambling Foundation: www.pgf.nz
International Support (if accessing from abroad)
- United Kingdom – GamCare: www.gamcare.org.uk
- United Kingdom – GamStop: www.gamstop.co.uk (Self-exclusion scheme)
- Australia – Gambling Help Online: www.gamblinghelponline.org.au
- Canada – Responsible Gambling Council: www.responsiblegambling.org
- United States – National Council on Problem Gambling: www.ncpgambling.org
All of these organisations offer free, confidential advice and support to anyone affected by problem gambling.
If You Need Help, Please Reach Out
Problem gambling is a serious issue, but it is treatable. If you're concerned about your gambling or that of someone close to you, please don't hesitate to contact one of the support services above. Speaking to someone confidentially can be the first step toward recovery.
Your wellbeing is important to us. The Pop Group is committed to promoting responsible gaming and supporting our players' mental health.
If you're in crisis or having thoughts of self-harm, please contact your local emergency services or mental health support immediately.